Crest Alert Privacy Policy

Effective Date: 1 December 2025

Crest Alert, LLC respects your privacy. This Privacy Policy explains what information we collect through the Crest Alert website, how we use it, how we share it, and how we handle it.

1. Information We Collect

When you contact Crest Alert, request information, submit a form, or place an order, we may collect the following information:

  • first and last name

  • email address

  • cell phone number

  • shipping address

  • business, agency, tribal, or organizational name, if provided

  • order details, product configuration, and related project information

  • any other information you choose to provide in a form, email, or other communication

2. Information We Do Not Directly Collect or Store

Crest Alert does not directly collect or store full payment card information such as:

  • credit card numbers

  • card expiration dates

  • CVC/CVV security codes

Payment card information is processed by Stripe or another third-party payment processor. Crest Alert does not receive or retain full card details.

3. How We Use Information

Crest Alert uses collected information to:

  • respond to inquiries

  • prepare quotes or invoices

  • process and fulfill orders

  • communicate about products, lead times, shipping, warranty, or support

  • maintain order records and product history

  • track alarm serial numbers and installation/site addresses for warranty, service, product support, and business recordkeeping

  • improve customer service and business operations

  • comply with legal, tax, accounting, or regulatory obligations

4. Information Retained by Crest Alert

In addition to website-submitted information, Crest Alert may retain certain product ownership and support records outside the website, including:

  • alarm serial number

  • address where the alarm is installed or located

  • customer name or organization associated with the unit

  • order and warranty history

This information is retained for product identification, warranty administration, service support, business recordkeeping, and related operational purposes.

5. Sharing of Information

Crest Alert does not sell personal information.

Crest Alert may share information only as reasonably necessary to operate the business, fulfill orders, or comply with legal obligations, including with:

  • payment processors such as Stripe

  • shipping carriers and delivery providers

  • website hosting providers or website platform providers

  • email or communication service providers

  • cloud storage, administrative, or business support tools used to operate the business

  • professional advisors such as attorneys, accountants, or insurers

  • legal, regulatory, or law enforcement authorities when required by law

6. Cookies, Analytics, and Similar Technologies

The Crest Alert website may use cookies, analytics tools, and similar technologies for website functionality, security, performance measurement, spam prevention, payment processing, and general site improvement.

Some of these technologies may be provided by Crest Alert’s website platform, payment processor, or other third-party service providers. These tools may collect limited technical information such as browser type, device type, IP address, referring pages, and pages visited.

7. Data Retention

Crest Alert retains information for as long as reasonably necessary to:

  • respond to inquiries

  • complete and support orders

  • maintain serial number, ownership, and warranty records

  • comply with legal, tax, accounting, or business obligations

  • protect Crest Alert’s legal rights

8. Data Security

Crest Alert uses reasonable measures to protect information submitted through the website and retained in business records. However, no method of internet transmission or electronic storage is completely secure, and Crest Alert cannot guarantee absolute security.

9. Your Privacy Rights and Choices

Depending on where you live, you may have rights under applicable law regarding personal information Crest Alert holds about you. These rights may include the right to request access to certain personal information, request correction of inaccurate information, request deletion of certain information, or receive information about how Crest Alert collects, uses, and shares personal information.

Crest Alert does not sell personal information.

To make a privacy-related request, contact Crest Alert using the contact information below. Crest Alert may take reasonable steps to verify your identity before responding and will respond as required or permitted by applicable law.

10. Marketing and Communications

Crest Alert may send transactional or service-related communications, such as responses to inquiries, quotes, invoices, order updates, shipping notices, warranty communications, or support messages.

If Crest Alert sends promotional or marketing emails in the future, recipients will be given a way to opt out of those communications.

11. Business Transfers

If Crest Alert or its assets are sold, transferred, reorganized, or involved in a merger, acquisition, or similar transaction, information covered by this Privacy Policy may be transferred as part of that transaction, subject to applicable law.

12. Third-Party Services

The Crest Alert website may use third-party services, including payment processing providers such as Stripe. Those third parties may collect and process information according to their own privacy policies and terms.

13. Children’s Privacy

The Crest Alert website is not intended for children under 13, and Crest Alert does not knowingly collect personal information from children under 13 through the website.

14. Changes to This Privacy Policy

Crest Alert may update this Privacy Policy from time to time. Updated versions will be posted on this website with a revised effective date.

15. Contact

If you have questions about this Privacy Policy or Crest Alert’s handling of information, please contact:

Crest Alert, LLC
Bellemont, Arizona
eric@crestalert.com
(602) 427-7000
2700 S Woodlands Village Blvd.
#245
Flagstaff, Az 86001